Pre-Arrival Grocery Delivery for Luxury Stays
For luxury hotels, hospitality brands, property managers, and concierges — Prept handles it all so your guests arrive delighted and your team stays hands-free.
Ahead of Arrival
Ahead of Arrival is a ready-to-use grocery ordering website powered by Prept. Your guests can place their orders before they arrive, and we handle everything else.
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You receive a unique referral link to share with your guests in emails, confirmations, or concierge communications.
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Guests order directly online - no phone calls or spreadsheets.
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Prept manages every step of fulfillment with vetted shoppers who deliver and stock the property before check-in.
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You earn a $25 commission on every completed order.
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No setup cost, no fees, no risk.
Signature Branded Experience
Prefer a fully branded experience? Prept can create a custom grocery ordering site designed to match your property or resort so guests enjoy a seamless, on-brand experience.
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A site that reflects your look, feel, and brand identity.
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Ideal for partners with higher order volume or those that want deeper integration with their guest experience.
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Flexible setup and branding options to fit your needs.
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Prept still handles everything behind the scenes — shopping, delivery, and kitchen stocking, so your team stays hands-free.
Two Paths to Effortless Hospitality
How Ahead of Arrival Works
1
Join the Referral Program
Instantly receive your unique Ahead of Arrival link — no fees, no setup required.
2
Share with Guests
Provide the link to your guests so they can build and submit their pre-arrival grocery lists directly through the Ahead of Arrival website.
3
Guests Order, You’re Notified
As soon as a guest places an order through your link, you’ll receive an instant notification so you can stay in the loop.
4
Provide Access Details
Use your concierge tools to add notes for vetted shoppers — from gate codes and concierge contacts to special stocking instructions.
5
Prept Handles Every Step
Our vetted local partners shop, deliver, and stock the kitchen before arrival — so your guests walk into a fully prepared home and your team stays hands-free.
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Automatic Commissions on Every Order
With Prept, commissions are automatically paid the moment each order is completed — no chasing, no exceptions.
Grocery services are a differentiator for our brand but as we expanded nationally, we recognized the need to streamline this amenity while scaling in a way that allowed guests and our staff the most efficient experience possible. Prept's resort model has been a game changer. Their partnership with small local grocery businesses has allowed our teams to focus on property management, outsourcing the tedious task of shopping and delivering groceries to the home - so much time saved!
Sera B.
Guest Experience & Partnerships
AvantStay
Nationwide
Ahead of Arrival has been a game changer for my guests and the services I offer. Pre Arrival Grocery delivery is key to a mountain vacation. It means less time at the market and more time on the mountain for my guests and less time on the phone trying to find a trustworthy service for me. Ahead of Arrival is reliable, timely and accommodating. My guests book many deliveries all throughout the year and they are always happy with the products and the service.
Julie A.
Pre Arrival Concierge
Coraltree Residence Collection
Snowmass Village, Co
Partnering with Ahead of Arrival has significantly enhanced the guest experience, creating a seamless and stress-free process from start to finish. The referral program is straightforward, and the automatic commission system makes it exceptionally efficient to manage. Prept distinguishes itself through its reliability and professionalism, making it an invaluable partner for both my business and the guests we serve.
Kevin S.
Owner
Xenos Guest Friend
Nashville, TN
Ahead of Arrival has elevated our guest experience by allowing our guests to pre stock their rental home with all items needed. The team at AOA has always been professional and we have received great feedback from our guests.
Amy H.
Owner, Property Manager In Charge
IOP Escapes
Island of Palms, SC
Prept has seamlessly integrated as a pivotal partner of KEY.co, ensuring the delivery of unparalleled guest experiences. The Prept team is efficiently responsive and has an innate sense of thoughtfulness, consistently offering swift and effective solutions.
Marjorie R.
Director of Operations
Key.co
Nationwide
Destinations We Serve
Prept powers grocery delivery in top vacation destinations across the country, with new ones added regularly.
Prept powers grocery delivery in top vacation destinations across the country, with new ones added regularly.
Destinations We Serve
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Concierge Console (with Ahead of Arrival)
Track orders in real time, update grocery lists, leave access notes for vetted shoppers, and receive notifications when guests place orders. -
Enhanced Tools (with Signature Branded Experience)
Everything in the Concierge Console, plus additional features tailored for high-volume hospitality brands. (Ask us for a demo to learn more.)
Prept keeps you connected and in the loop with every order.
Stay In Control With Partner Tools
Whether you want a quick, no-cost referral link through Ahead of Arrival or a fully branded ordering site with the Signature Branded Experience, Prept makes pre-arrival grocery delivery effortless for you and unforgettable for your guests.